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IT – more than a digital transformation at airports

A key area of investment is in passenger self-service technologies. Another technology trend highlighted is the introduction of artificial intelligence AI at airports. The technology is being introduced through business intelligence tools as mentioned previously as well as robotics, drones, and other inanimate assistants. At the airport, AI can also be used to manage intelligent machines for a wide range of functions from information or wayfinding, cleaning, crowd control, immigration and porter services, to airport operations and security.

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They can be equipped with face and recognition, understand and speak multiple languages, print or show information on screens, scan passports and boarding pass, and show people the way. And AI can also be used to integrate airport, airline, government and security systems. These trends confirm that digital and other emerging technologies are driving efficiencies across the entire passenger journey, providing options and personalised services while enabling airport, airline and ground handling staff to focus their attention on other customer, business and operational activities.

They also highlight how IT continues to transform airports in all areas, helping them to create a safe and secure environment, unique sense of place, and personalised experiences for everyone — staff, guests and virtual visitors alike.

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One bag rule severely impacting retail revenues 6 comments. Benchmarking passenger satisfaction 2 comments. Making RFID work — the most effective solution to lost baggage?


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Empowerment by self-service continues The second key area of investment was in passenger self-service technologies. Leave a Reply Your email address will not be published.

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One bag rule severely impacting retail revenues. We need to talk about cyber-security. Airports have traditionally been considered as public utility providers, with little potential to develop significant market opportunities. Liberalisation of the air transport market around the globe has introduced new dynamics into the airport industry. The emergence of competition and the transition in ownership towards privatisation or commercialisation demand a different perspective in airport management.


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This paper aims at explaining the complexity of the airport business, in particular in what concerns the role of the airport as a firm that operates in a network of stakeholders, to produce a set of service packages targeted at several types of customers. We use cookies to help provide and enhance our service and tailor content and ads. By continuing you agree to the use of cookies.